Return and Refund Policy

At Tale of Two Strands®, your satisfaction is important to us. Below are our return and refund guidelines for At-Home Hair and Fur Sensitivity Test Kits.

Canceling an Order Before Shipment

Orders canceled before shipment are eligible for a full refund, including shipping (if applicable).

Please note: Orders placed before 2:00 PM EST typically ship the same business day. Cancellation requests submitted outside normal business hours may not be received in time to prevent shipment.

If your kit has already shipped, please contact Customer Support to review available return or refund options.

Canceling an Order After Shipment

If a cancellation or refund request is made after the kit has shipped, a $5 post-shipment cancellation fee will be deducted from the refund.

To initiate a cancellation or refund, please contact our Customer Support team for further instructions.

Before Mailing Your Hair and Fur Sample

Test kits purchased directly from TaleofTwoStrands.com are eligible for a refund if the kit is unused and unregistered.

After Receiving Your Test Results

A refund may be requested only if all of the following conditions are met:

The kit was used and registered
The recommended 6-week elimination or adjustment plan was fully completed
You remain unsatisfied after following the plan as directed

To request a refund, please email [insert support email] and include:

Your name
Email address
Order number
Proof of completing the recommended elimination plan
A detailed explanation of your request

Refunds requested after results are subject to management review, evaluated on a case-by-case basis, and are available only for kits purchased directly from TaleofTwoStrands.com.

If your kit was purchased through Amazon or another retailer, refund requests must be submitted directly through the original seller.

Important Information

Unused test kits are eligible for a refund within 30 days of purchase
Refunds are not issued based on disagreement with test results
No refunds are granted after 90 days from the purchase date
Refund requests after results require proof of completing the recommended 6-week plan

We are committed to providing high-quality testing and support and are here to assist you throughout the process.

By making a purchase, you agree to our Messaging Terms and Messaging Privacy Policy.

For questions or assistance, please contact our Customer Service team through the contact us page.

Thank you for choosing Tale of Two Strands®—because clarity and care matter for both humans and pets.